Refund Policy
Rosaria London Return and Refund Policy
At Rosaria London, we strive to provide excellent service and a pleasant shopping experience for all our customers. Our return and refund policy is carefully designed to ensure maximum satisfaction, under specific conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.
No Refund on Sale Items
Items purchased during sales are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if there is a sizing issue.
Return Shipping Costs
Customers are responsible for the shipping costs of returned items. Rosaria London does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeline to be eligible for a return.
No Exchanges on Sale Items
Sale items cannot be exchanged, even for incorrect sizing. Ensure that you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchanged, depending on your preference.
Return Process
To initiate a return, send an email to info@rosarialondon.uk. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee the proper handling of your request.
Conclusion
Rosaria London is committed to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service via info@rosarialondon.uk.